Service Requests
Track every ticket from intake through technician completion
Open Requests
29
8 high / critical
Scheduled Today
17
10 completed
SLA Compliance
93.2%
3 breach risks
First-Time Fix
86.8%
Target 85%
| Request | Customer / Equipment | Complaint | Priority | Coverage | Technician | SLA Deadline | Status |
|---|---|---|---|---|---|---|---|
| SR-7701 12 Sept 2026 | Kanakia Wall Street AST-5012 | Cassette unit not cooling, error U4 on controller | High | Out of Warranty Under AMC | Suresh Pawar | 12 Sept, 01:00 pm | Work Started |
| SR-7702 12 Sept 2026 | Nirlon Knowledge Park — Tower 4 AST-5044 | AHU belt noise and vibration on level 3 | Medium | Out of Warranty Under AMC | Ganesh Salvi | 12 Sept, 05:00 pm | En Route |
| SR-7703 12 Sept 2026 | Bombay Brasserie (Hospitality Grp) AST-5027 | Water dripping from indoor unit above bar counter | Critical | In Warranty Under AMC | Vikas Yadav | 12 Sept, 11:00 am | Arrived |
| SR-7704 11 Sept 2026 | Sunteck Signia Residences AST-5003 | Remote not responding, indoor unit LED blinking | Low | In Warranty Non-AMC | Nilesh More | 13 Sept, 11:00 am | Scheduled |
| SR-7705 11 Sept 2026 | Zaveri & Sons Jewellers AST-5031 | Compressor tripping intermittently | High | Out of Warranty Under AMC | — | 12 Sept, 06:00 pm | Parts Required |
| SR-7706 10 Sept 2026 | Dr. Nitin Shah Polyclinic AST-5039 | Routine PM visit — filter cleaning | Low | Out of Warranty Under AMC | Imran Shaikh | 13 Sept, 02:00 pm | Technician Assigned |
| SR-7707 11 Sept 2026 | Cafe Bombaywala AST-5051 | Low cooling in seating area, gas top-up suspected | Medium | Out of Warranty Under AMC | Vikas Yadav | 11 Sept, 06:00 pm | Completed |
| SR-7708 12 Sept 2026 | Kanakia Wall Street AST-5019 | Thermostat calibration drift in conference room | Low | Out of Warranty Under AMC | — | 14 Sept, 01:00 pm | New |